Frequently Asked Questions
WHAT MAKES NGK SUPPLY DIFFERENT?
NGK Supply is a veteran-owned First Coast apparel brand built around adventure, family, military service, work ethic, and the place we call home. Our products are made to order, helping us offer more designs while reducing unnecessary inventory.
HOW LONG DOES AN ORDER TAKE?
Production typically takes 2–7 business days. Standard U.S. transit typically takes 5–8 business days after production, so customers should generally allow 7–15 business days from order to delivery. The delivery estimate shown at checkout is the best current estimate; holidays, order volume, production, weather, and carrier disruptions can cause delays.
DO YOU OFFER FREE SHIPPING?
Yes. Qualifying U.S. orders of $50 or more receive free standard shipping after discounts and before taxes. Express shipping is available for $9.99 when offered at checkout.
DOES EXPRESS SHIPPING SKIP PRODUCTION TIME?
No. Express service typically takes 1–2 business days in transit after production is complete. It does not bypass the time needed to make your order.
HOW DO I TRACK MY ORDER?
We send tracking information to the email address or phone number entered at checkout when it becomes available. Tracking can take time to update after a shipping label is created.
CAN ITEMS ARRIVE IN SEPARATE PACKAGES?
Yes. Items can be produced at different fulfillment locations, so one order may arrive in multiple packages with separate tracking numbers.
HOW DO I CHOOSE A SIZE?
Review the Size Guide and the product-specific measurements before ordering. Compare the measurements with a shirt you already own and like. If you are between sizes or prefer a relaxed fit, consider sizing up.
CAN I CHANGE OR CANCEL MY ORDER?
Contact us immediately at support@ngksupply.com. Orders enter production quickly, so we cannot guarantee changes or cancellations after production begins.
WHAT IF MY ITEM IS DAMAGED, DEFECTIVE, OR INCORRECT?
Email support@ngksupply.com within 30 days of delivery. Include your order number and clear photos of the item and issue. After review, we may provide a replacement or refund at no additional cost.
DO YOU ACCEPT RETURNS FOR THE WRONG SIZE OR A CHANGE OF MIND?
Because each item is made to order, we do not accept returns or exchanges for incorrect size selection, color preference, or change of mind. Please review the Size Guide before purchasing. Your statutory consumer rights are not affected.
HOW SHOULD I CARE FOR MY SHIRT?
Turn the garment inside out, machine wash cold with similar colors, do not bleach, tumble dry low or hang dry, and do not iron directly over the printed design. Check the product page for garment-specific care instructions.
HOW CAN I CONTACT NGK SUPPLY?
Visit our Contact page or email support@ngksupply.com. Please include your order number when asking about an existing order.