Refund policy

Returns and Refunds

Because each NGK Supply item is made to order, we do not accept returns or exchanges for incorrect size selection, color preference, or change of mind. Please review the product description and size guide before ordering.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@ngksupply.com within 30 days of delivery. Include your order number and clear photos showing the item and the issue. After reviewing the request, we may offer a replacement or refund at no additional cost.

Order Changes and Cancellations

Orders enter production quickly. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes or cancellations once production has started.

Lost Packages

If tracking shows that your package has not arrived, contact us at support@ngksupply.com. We will review the tracking information and work with the shipping provider and production partner to determine the appropriate resolution. NGK Supply is not responsible for packages delivered to an address entered incorrectly at checkout.

Refunds

Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund. Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or was otherwise eligible for a full refund.

European Union Customers

If an order is shipped to the European Union, statutory cancellation and return rights may apply. Nothing in this policy limits rights that cannot legally be waived.

Questions

Contact us at support@ngksupply.com before returning any item. Items sent without prior authorization may not be accepted.